T1:

Tony Buzan

Mind Mapping Masterclass

Tony Buzan

Session Chair: Kate Connor, Vice Chair, CIPD Scottish Partnership

A Mind Map is a powerful graphic technique which provides a universal key to unlock the potential of the brain in a single, uniquely powerful manner.

This hands on workshop is a fantastic opportunity to learn some key Mind Mapping techniques from their creator, Tony Buzan, who first developed Mind Maps in the late 1960’s. Mind Maps are now used by hundreds of millions of people around the world whenever they wish to use their minds more effectively, to improve learning and enhance thinking.

T2:

John Vine

Kevin Page

Shay McConnon

Culture Change

John Vine, Chief Inspector, UK Borders Agency
Kevin Page, Operations Director, Clydesdale and Yorkshire Banks

Session Chair: Chris Donegan, Chair, South East Scotland Branch, CIPD

The opening session will consist of two very distinct case studies, one from the UK Borders Agency, and the other from Clydesdale & Yorkshire Banks.

John Vine

John Vine CBE, QPM was appointed as the Independent Chief Inspector of the UK Border Agency by the Home Secretary in April 2008 to provide a formal, independent scrutiny of the Agency’s business processes with the aim of improving the quality of service that it provides to its customers. He will be talking about his current inspection programme (both in-country and overseas); reaction to the publication of his Annual Report for 2008/09; and his plans for the future.

Kevin Page

Kevin Page will discuss how innovative leadership can be used to increase employee engagement and drive culture change programmes in organisations.This session will be based on findings from a successful programme run across contact centres, sales teams and back office processing centres.

Creating an Even Better Place to Work
Shay McConnon, Director, People First International

Do you need to address low morale, disengagement, high staff turnover or poor performance? In the second half of our culture change session, Shay McConnon, creator of ‘An Even Better Place to Work’, will show you not only how to prevent such people problems, but give you practical ways to create happy, engaged, productive staff.

Shay’s programme is the culmination of more than 20 years working in organisations on leadership and culture issues. Learn how to embed a mindset of “what am I going to do?” rather than “what is management going to do?”, and hear about the difference this approach has made to the culture of the NHS, BAE Systems, TNT and others.
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T3:

John McGurk

Claire McCormick

Guy Healey

Handling Difficult Conversations

John McGurk, Adviser, Learning and Talent Development,CIPD
Claire McCormick, UK HR Country Manager, Freescale Semiconductors
Guy Healey, Director, DBM
Chair: Sandy Wilkie, Chair, Mid Scotland Branch, CIPD

Difficult times invariably necessitate HR managers having to handle an increased number of difficult conversations.

The first half of this session, delivered by John McGurk, will be an interactive workshop based on two case studies, one on performance management, and the other on the use of coaching and peer mentoring in drug and alcohol policy.

After coffee, the focus will turn to effectively planning and managing a redundancy programme, with Claire McCormick and Guy Healey. Delegates will learn how organisations should handle this most difficult HR issue sensitively, communicating effectively to achieve the best outcome for both employer and employees.
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